Privacy Policy

At Urban Office Computer Distributors, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit www.urbancomputers.co.ke or interact with our services.

  1. Information We Collect

We may collect the following types of information when you use our website or services:

  • Personal details: name, phone number, email address, and billing/shipping address.
  • Payment details: necessary information to process your purchase (processed securely and encrypted).
  • Order information: product purchases, preferences, and communication records.
  • Technical data: your device type, browser, and IP address (used for analytics and website improvement).
  1. How We Use Your Information

We use your data only for legitimate business purposes, including:

  • Processing and delivering your orders.
  • Communicating with you about purchases, support, or promotions.
  • Improving our website, products, and customer service.
  • Meeting legal, tax, and regulatory obligations.

We never sell or rent your personal information to third parties.

  1. Sharing of Information

We may share your information only with trusted third parties who help us deliver our services, such as:

  • Payment processors for secure transactions.
  • Courier and delivery partners to ship your products.
  • IT service providers for website hosting and maintenance.

These partners are required to protect your information and use it only for the intended purpose.

  1. Data Protection and Security

We take reasonable measures to safeguard your personal data against loss, misuse, or unauthorized access. Payment information is always encrypted during transfer. While no system is completely secure, we continuously update our systems to maintain high standards of protection.

  1. Your Rights

Under the Kenya Data Protection Act, 2019, you have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate or outdated data.
  • Request deletion of your data where legally applicable.
  • Withdraw consent for certain types of processing.

To exercise these rights, contact us using the details below.

  1. Cookies and Tracking

Our website may use cookies or similar technologies to improve user experience, analyze traffic, and provide relevant advertising. You can disable cookies in your browser settings, but some features of the site may not function properly without them.

  1. Data Retention

We keep your personal information only as long as necessary to fulfill the purposes outlined here, comply with legal obligations, or resolve disputes.

  1. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those websites. Please review their policies before sharing your information.

  1. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and continued use of our site means you accept the updated terms.

  1. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please reach out to us:

Urban Office Computer Distributors
Town House, Kaunda Street, 4th Floor, Room 406, Opposite Trattoria Restaurant
Office: +254 111 225 799
Email: sales@urbancomputers.co.ke | ke.urbancomputers@gmail.com

Working Hours:

  • Monday – Friday: 8:00am – 6:00pm
  • Saturday: 9:00am – 4:00pm
  • Sunday & Public Holidays: Closed